Global Technical Services

Crawford GTS® is a team of experts with the experience and industry focus to evaluate and assess damages for major insurance claim events under extreme conditions. Covering virtually every industry and geographic region, our team of strategic loss managers and technical adjusters is the largest and most experienced in the world. We have more nominated senior technical adjusters than any other independent adjusting resource. Our business relationships span the insurance industry, including many corporations in the Fortune 1000.

Crawford Specialty Markets is a GTS offering created to serve the unique needs of clients, including Lloyd’s of London, the London market and specialty and underwriting centers around the world, who require highly technical and specialized claims handling. As an extension of Crawford GTS, Specialty Markets offers the market a single solution to meet the large, complex claims needs of clients in niche areas and their insured irrespective of location. Specialty Markets personnel work closely with Crawford’s GTS segment along with colleagues around the world to provide a complete claims handling solution with superior talent to meet and exceed market expectations. Our experienced, highly qualified experts can plan, organize and execute losses in the following industries:

  • Aviation
  • Energy
  • Forensic Accounting
  • Lloyd’s and London Market
  • Marine

Our services include:

Global Rapid Response and Local Deployment

As part of the world’s largest independent provider of claims solutions, Crawford GTS can react to claims anywhere in the world with the right expertise. We provide our clients with on demand access to an unrivalled multidisciplinary global team any time, day or night. When a large loss occurs, our local liaison and facilities provide immediate on-site response. Our liaisons utilize their deep understanding of the local language, policy interpretation, culture, compliance and regulation to handle all aspects of the claim.Plus, our world-wide base of resources gives us the capacity and capabilities to handle concurrent complex losses.

Strategic Loss Management (SLM)

Each year, we successfully handle over one million claims across the globe. Our SLM processes are developed and continually improved based on this experience. Cost control and cash flow data is mapped out to present both incurred and the predicted funding requirements, providing you with full funding visibility. We ensure excellent communication between all parties by being transparent and sharing all information with you via our SLM toolkit. Additionally, structured reserve presentation, cash flow tracking and interim payment forecasting help improve decision making and ultimately reduce total cost of claims.

Unrivaled Dedicated Expertise

Our professionals are sophisticated partners, who have a real-world understanding of how any large loss impacts the business of a corporation. Our technical adjusting staff functions as strategic loss managers. We offer the security and confidence that every aspect of large losses will be planned, organized, and executed at the highest levels of industry, technical, and regulatory standards. We earned our customer’s confidence through our expertise, innovation, performance and integrity.

Crawford GTS teams are organized around key industry segments, focusing experience and expertise on the specifics of those particular businesses. Our teams specific handling experience in areas such as builder's risk, construction liability, fidelity/employee dishonesty, jeweler’s block, motor truck cargo, boiler and machinery and hospitality, to name just a few. These teams are run by senior insurance professionals who bring skills much broader than claims adjusting. Our teams also include guaranteed licensed industry experts with proven capabilities as well as expert negotiators with extensive experience in negotiations and design, execution, improvement and control of the very best claims adjudication processes and practices.

Innovative Claims Solutions

Our experience in applying strategic loss management disciplines to complex and major environmental high risk losses allows for innovations in claims handling to achieve the best financial outcome. We marshal every resource to minimize the inevitable disruption of business as usual and to mitigate financial loss. Our highly focused and integrated approach to handling major complex claims is the key to achieving innovative and successful resolutions to complex claims.

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